Frequently Asked Questions

The website provides product information, sleep-health articles and customer support for website, order and delivery questions. Health content is general information and does not replace an assessment or advice from a qualified healthcare professional.

There is no single best anxiety medicine for everyone. The appropriate option depends on the type and duration of symptoms, medical history, other medicines and risk of side effects or dependence. Prescription medicines should only be selected after an appropriate clinical review.

The right approach depends on the cause of the sleep problem. Stress, anxiety, pain, routine changes, breathing problems and other conditions can affect sleep. Do not choose a prescription sleeping medicine or change its strength without appropriate professional guidance.

Visit the relevant product page for information about the listed strength, ingredients, availability and important considerations. Product-page content is not a personal prescription or confirmation that a medicine is suitable for you.

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Customer support can help with the website, account access, orders and delivery. It should not be used for diagnosis, emergency care or personalised treatment advice. Seek professional medical help if you are worried about symptoms, interactions, dependence or overdose.

Sleep apnoea needs professional assessment. Some sedating medicines can worsen breathing or reduce alertness, so do not use a sleeping tablet, opioid painkiller or other sedative for sleep apnoea unless a qualified clinician has confirmed it is appropriate.

Avoid mixing alcohol with sleeping tablets or other sedating medicines. The combination can increase drowsiness, poor coordination, memory problems, impaired judgement and breathing risk.

Some sleeping medicines can cause tolerance, dependence and withdrawal, particularly when used for longer than advised or at a higher dose. Do not increase the amount or stop suddenly without appropriate professional advice if regular use or dependence is a concern.

Do not drive, cycle or operate machinery if you feel sleepy, dizzy, confused, unsteady or less alert. Next-day impairment can occur even when the medicine was taken the previous night.

Seek urgent medical help immediately for suspected overdose, severe breathing difficulty, collapse, extreme confusion, blue lips, serious allergic reaction or inability to wake someone. Do not wait for customer support and do not make the person vomit unless a medical professional specifically instructs you to do so.

Visit the Shop, choose a listed product and quantity, then follow the checkout instructions. Review the product, delivery address, contact information, charges and any required assessment details before submitting. An order is not ready for dispatch until all required checks and approvals have been completed.

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The checkout page shows the currently available account and ordering options. If you cannot sign in, register or continue through checkout, contact customer support rather than creating multiple orders.

The valid payment options and final amount are displayed during checkout. Do not send card numbers, online-banking passwords or security codes through chat, email or an ordinary contact form.

Contact customer support immediately. A change may be possible only before preparation or dispatch. Once the order has been dispatched, the product, quantity and delivery address cannot normally be changed.

Information should be used only where necessary to operate the website, process the order, complete relevant checks, take payment, provide support and arrange delivery, or where disclosure is legally required.

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Orders are sent in plain outer packaging without promotional branding or a description of the medication on the outside. The delivery label contains the details required by the courier.

Next-working-day delivery is a target for eligible orders dispatched within the applicable cut-off. It cannot be guaranteed where checks, stock availability, courier disruption, severe weather, public holidays or other circumstances cause a delay.

Current delivery information lists eligible residential or workplace addresses in England, Scotland and Wales. Check the Delivery Information page and the options shown during checkout before placing an order.

Tracking information is normally sent by email or SMS after dispatch. Check the dispatch message, spam folder and the contact details supplied at checkout. Contact support if a confirmed dispatch has no tracking information after a reasonable period.

The current delivery policy requires an adult aged 18 or over to accept and sign for the parcel. Make sure an eligible person is available at the confirmed address during the courier's delivery window.

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Contact customer support as soon as possible. Cancellation is only possible before dispatch, and a request cannot be guaranteed if preparation or dispatch has already taken place. Any applicable statutory rights remain unaffected.

Do not use a damaged, opened, tampered or incorrect medicine. Keep the item and all packaging, then contact customer support promptly with the order number and a clear description of the problem.

Medicines may be subject to return restrictions and cannot normally be accepted back for resale or reuse. Contact support before sending anything. Damaged, faulty, incorrect or non-conforming goods should be reported promptly and are considered under the applicable policy and statutory rights.

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Take unwanted medicines to a local pharmacy for safe disposal where that service is available. Do not flush medicines down a sink or toilet, and do not place them in household waste unless a qualified professional has specifically instructed you to do so.

Check the courier link for the latest scan and allow extra time around weekends, public holidays, severe weather or a missed delivery. If there has been no movement for an unusual period, contact customer support with the order number so the delivery can be reviewed.